Helpdesk / Ticket Queue
The Helpdesk / Ticket Queue is a ready-made support screen for Power Apps: a clean list of tickets with subject, requester, a color-coded priority pill and the current status, rendered as a single data-driven SVG Image. Point it at your tickets table and you have a legible queue screen in seconds — no PCF, no premium connectors.
Support tickets
Login fails on mobile
Alice Martin
Export to PDF is blank
Bob Chen
Add dark mode
Clara Diaz
YAML source
Preview — full code with PRO# Helpdesk / Ticket Queue — PowerBlocks (PRO Screen)
# A support ticket queue rendered as a single data-driven Power Fx SVG Image:
# subject, requester, a color-coded priority pill and the status, per row.
#
# STEP 1 — In Screen.OnVisible (or App.OnStart):
# ClearCollect(
# colTickets,
# { Subject: "Login fails on mobile", Requester: "Alice Martin", Priority: "High", Status: "Open" },
# { Subject: "Export to PDF is blank", Requester: "Bob Chen", Priority: "Medium", Status: "In progress" },
# { Subject: "Add dark mode", Requester: "Clara Diaz", Priority: "Low", Status: "Open" },
# { Subject: "Slow dashboard load", Requester: "David Okoro", Priority: "High", Status: "Resolved" }
# );
# STEP 2 — Paste onto a blank screen. STEP 3 — Bind colTickets to your data source.
# … full component definition unlocked with PROThis is a partial preview. Unlock the full component →
Common use cases
Support & helpdesk apps
Show the open ticket queue with priority and status at a glance.
Request tracking
Track any incoming request type — IT, HR, facilities — in one prioritised list.
Triage screens
Give agents a fast, scannable view to pick the next ticket to work.
How to use Helpdesk / Ticket Queue in Power Apps
- 1Add the colTickets collection to Screen.OnVisible using the snippet in the YAML header.
- 2Choose your locale (EN or FR) and click "Copy YAML".
- 3Paste the control onto a blank screen in Power Apps Studio.
- 4Bind colTickets to your data source — priority pills colour themselves from the Priority field.
Tip — Combine it with the Record Browser for search + filters, or the Approval Workflow to action tickets, for a complete support app.