Helpdesk / Ticket Queue
The Helpdesk / Ticket Queue is a ready-made support screen for Power Apps: a clean list of tickets with subject, requester, a color-coded priority pill and the current status, rendered as a single data-driven SVG Image. Point it at your tickets table and you have a legible queue screen in seconds — no PCF, no premium connectors.
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YAML source
Preview — full code with PRO# Helpdesk / Ticket Queue — PowerBlocks (PRO Screen)
# A support ticket queue rendered as a single data-driven Power Fx SVG Image:
# subject, requester, a color-coded priority pill and the status, per row.
#
# The queue renders immediately: DEMO DATA is inlined in the Image formula below.
# STEP 1 — Paste onto a blank screen. STEP 2 — Replace the _data Table(...) with your
# own tickets (e.g. colTickets).
- Helpdesk:
Control: Image
Properties:
X: =0
Y: =0
Width: =Parent.Width
# … full component definition unlocked with PROThis is a partial preview. Unlock the full component →
Common use cases
Support & helpdesk apps
Show the open ticket queue with priority and status at a glance.
Request tracking
Track any incoming request type — IT, HR, facilities — in one prioritised list.
Triage screens
Give agents a fast, scannable view to pick the next ticket to work.
How to use Helpdesk / Ticket Queue in Power Apps
- 1Add the colTickets collection to Screen.OnVisible using the snippet in the YAML header.
- 2Click "Copy YAML" — the syntax is invariant and works in every Power Apps locale.
- 3Paste the control onto a blank screen in Power Apps Studio.
- 4Bind colTickets to your data source — priority pills colour themselves from the Priority field.
Tip — Combine it with the Record Browser for search + filters, or the Approval Workflow to action tickets, for a complete support app.